topic Recover a number that was not used for a year in Pay as you go

Recover a number that was not used for a year

TourAsia — Thu, 12 Dec 2024 11:15:04 GMT

Hello!

I did not use my phone number for a very long period of time. Right now the number +44 (0) ********* does not work at all. Could you please advice me if there is any possibility to recover it, so I could receive 1 single message on this number. I am ready to pay EE any charges or penalties that EE UK may consider appropriate in this case. Recovering of this number is vitally important issue for me! Thank you.

Alexander

[mod edit: removed personal details from the forum]

Re: Recover a number that was not used for a year

XRaySpeX — Thu, 12 Dec 2024 11:12:06 GMT

@TourAsia : No, it's irrecoverable after so long! Sounds like your PAYG SIM had gone into hibernation & then been completely lost due to non-use for over a year.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.