https://community.ee.co.uk/t5/Pay-as-you-go/Is-this-really-how-bad-communication-companies-are-now/m-p/1483913#M70165 <P>Not manually topped up for years.</P><P>I just went and bought a voucher at 10pm, to my shock you are unable to top up by calling 150 and typing in the code, so instead I text the pin to 150 using the VO prefix, ok so its topped up.. my pack didn't take credit.<BR /><BR />I tried calling the timewasting&nbsp;<SPAN>07953 966 150 number that lets you navigate through the menus and enter your mobile details before saying good by we are closed <span class="lia-unicode-emoji" title=":pouting_face:">😡</span><BR />(here's an obvious idea <span class="lia-unicode-emoji" title=":light_bulb:">💡</span>... say you re closed before wasting peoples time <span class="lia-unicode-emoji" title=":clown_face:">🤡</span>)&nbsp;&nbsp;<BR /><BR /></SPAN>So I went down the route of texting Pack 10/20/30 etc to 150, it tells you to reply with a YES<BR />something I have done 20 times ... It simply doesn't work.<BR /><BR />I don't really care about the reasons why its not working, nor do i need a reply from someone saying to call 150 in the morning, its 2024 almost 2025...for a communications company it shouldn't be this difficult to top up, it doesn't happen with my Vodaphone or my O2, I noticed online that Im not the only one this has happened to and its inexcusable, quit worrying about surveys and advertising , all efforts should be put into fixing the very basic fundamentals of being a mobile data provider.. e.g being able to Top Up 24/7 !!&nbsp;&nbsp;<BR /><BR /><BR />&nbsp;<BR /><BR /><BR /><BR /><BR />&nbsp;</P> Tue, 10 Dec 2024 22:55:07 GMT eliteforce1 2024-12-10T22:55:07Z https://community.ee.co.uk/t5/Pay-as-you-go/Is-this-really-how-bad-communication-companies-are-now/m-p/1483913#M70165 <P>Not manually topped up for years.</P><P>I just went and bought a voucher at 10pm, to my shock you are unable to top up by calling 150 and typing in the code, so instead I text the pin to 150 using the VO prefix, ok so its topped up.. my pack didn't take credit.<BR /><BR />I tried calling the timewasting&nbsp;<SPAN>07953 966 150 number that lets you navigate through the menus and enter your mobile details before saying good by we are closed <span class="lia-unicode-emoji" title=":pouting_face:">😡</span><BR />(here's an obvious idea <span class="lia-unicode-emoji" title=":light_bulb:">💡</span>... say you re closed before wasting peoples time <span class="lia-unicode-emoji" title=":clown_face:">🤡</span>)&nbsp;&nbsp;<BR /><BR /></SPAN>So I went down the route of texting Pack 10/20/30 etc to 150, it tells you to reply with a YES<BR />something I have done 20 times ... It simply doesn't work.<BR /><BR />I don't really care about the reasons why its not working, nor do i need a reply from someone saying to call 150 in the morning, its 2024 almost 2025...for a communications company it shouldn't be this difficult to top up, it doesn't happen with my Vodaphone or my O2, I noticed online that Im not the only one this has happened to and its inexcusable, quit worrying about surveys and advertising , all efforts should be put into fixing the very basic fundamentals of being a mobile data provider.. e.g being able to Top Up 24/7 !!&nbsp;&nbsp;<BR /><BR /><BR />&nbsp;<BR /><BR /><BR /><BR /><BR />&nbsp;</P> Tue, 10 Dec 2024 22:55:07 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Is-this-really-how-bad-communication-companies-are-now/m-p/1483913#M70165 eliteforce1 2024-12-10T22:55:07Z https://community.ee.co.uk/t5/Pay-as-you-go/Is-this-really-how-bad-communication-companies-are-now/m-p/1483980#M70166 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4635220">@eliteforce1</a>&nbsp; Did you restart the device after it said it was applied? &nbsp;Sometimes you need to do that.&nbsp;</P> Wed, 11 Dec 2024 08:21:02 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Is-this-really-how-bad-communication-companies-are-now/m-p/1483980#M70166 Chris_B 2024-12-11T08:21:02Z