topic Re: Urgent Assistance Needed for Account Top-Up in Pay as you go

Urgent Assistance Needed for Account Top-Up

VIKTOR_Smith — Mon, 09 Dec 2024 16:41:45 GMT

Here’s how you can write your message in English:

Subject: Assistance Required for Electronic Voucher Top-Up

Dear EE, Support Team.

I am currently abroad and unable to top up my account using an electronic voucher. Unfortunately, I cannot send SMS messages, make calls, or reach any advisors for assistance. Additionally, the application is not working.

Could you please advise me on alternative ways to contact a company advisor or complete the top-up process remotely?

Thank you for your understanding and assistance.

Best regards,
VIKTOR

Re: Urgent Assistance Needed for Account Top-Up

Northerner — Mon, 09 Dec 2024 17:21:30 GMT

Hi @VIKTOR_Smith

Ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

Re: Urgent Assistance Needed for Account Top-Up

XRaySpeX — Mon, 09 Dec 2024 17:28:41 GMT

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

When did you previously make a chargeable action?

Re: Urgent Assistance Needed for Account Top-Up

VIKTOR_Smith — Mon, 09 Dec 2024 17:41:24 GMT

I activated it abroad and it worked. And I was just able to top it up. But
I still can't make a call like before.

Re: Urgent Assistance Needed for Account Top-Up

XRaySpeX — Mon, 09 Dec 2024 17:51:30 GMT

That's cuz you didn't activate it in UK.

Re: Urgent Assistance Needed for Account Top-Up

VIKTOR_Smith — Mon, 09 Dec 2024 17:58:24 GMT

it turns out that the connection is one-way?
ok then how do you explain that i can receive messages ?

Re: Urgent Assistance Needed for Account Top-Up

XRaySpeX — Mon, 09 Dec 2024 19:50:43 GMT

Even when not activated for roaming you can sometimes receive texts as they are free to receive.