topic Re: Active Sim in Pay as you go

Active Sim

AS153 — Sun, 08 Dec 2024 21:13:34 GMT

Hi,I think my sim not active.can you please active it as soon as possible

Re: Active Sim

Chris_S — Mon, 09 Dec 2024 08:16:44 GMT

Hi @AS153 Your sim should be able to be used after you've popped your sim into your phone and you've attempted a call.

If that doesn't work, and as long as you're within the UK, you can set up your new sim using our online form which you can find here

You can find more information about activating a sim card on this link: Activate sim

Chris S

Re: Active Sim

XRaySpeX — Tue, 10 Dec 2024 09:20:52 GMT

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.