topic I have two pay as you go accounts with EE and now I cannot top one of the numbe in Pay as you go

I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 08:39:38 GMT

I have two accounts with EE. Both of them are Pay as you go.

The older one seems to have a problem. I cannot top up my telephone number. I have tried for week:

"We're not able to accept payments to that number. Please try again."

I have tried to top up the older phone through the second account, but it also wouldn't accept the number.

I have the phone for years, the top up card has expired and I did top it up on-line once before I had created the second account.

Kind regards

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Northerner — Sun, 08 Dec 2024 08:54:06 GMT

Hi @Petina1

When did you last make a chargeable call or text on the number you're having problems with.

Thanks

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 08:59:13 GMT

probably a month ago

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:04:25 GMT

Is it free to talk to Customer service?

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Northerner — Sun, 08 Dec 2024 09:05:58 GMT

@Petina1 wrote:

Is it free to talk to Customer service?

If you use Skype over wifi and the number in my signature.

Have you tried one of the other ways to top up:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:06:26 GMT

Is it free to talk to customer service usin 150?

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:11:30 GMT

Sorry, I don't understand how this chat works...

Yes I have tried ait all. The message is as above: "We're not able to accept payments to that number. Please try again."

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:15:38 GMT

Who can help me to solve this problem on-line withou having to call anyone?

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:18:50 GMT

I don't use Skype

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:20:33 GMT

Who can help me to solve this problem on-line without having to call anyone? I don't use SKYPE.

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina1 — Sun, 08 Dec 2024 09:24:13 GMT

Sorry, I am totally lost......

I don't know how to respond properly.

Can someone help me to solve this problem on-line without having to call anyone and be charged for it?

I don't use Skype.

Thanks

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Petina — Sun, 08 Dec 2024 10:42:57 GMT

I think, the problem with my telephone number may have something to do with switching networks. (3G, 4G, 2G in June 2023)

I did not switch, I don't need switching anything. My phone is working fine.

I have managed to top up by using number 150 and a debit card, but it was a depressing experience.

I didn't find a way to talk to a person.

Thanks for trying

Re: I have two pay as you go accounts with EE and now I cannot top one of the numbe

Northerner — Sun, 08 Dec 2024 11:00:57 GMT

Hi @Petina1

There is no customer account access on these forums. As I said above you'll need to speak to EE CS directly on your other number or Skype as I have suggested.

Thanks