topic Re: My card has expired in Pay as you go

My card has expired

Globus1986 — Thu, 05 Dec 2024 18:48:56 GMT

Hi I live outside the UK, my EE card has been unused for a long time, now I can't call from it, what can I do?

Re: My card has expired

Chris_B — Thu, 05 Dec 2024 18:55:46 GMT

@Globus1986 after nine months of non-use the number is non-retrievable and the sim is deactivated. if it is under nine months since you’ve used it you will need to call customer support and request that they reactivate it.

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Re: My card has expired

XRaySpeX — Thu, 05 Dec 2024 19:32:35 GMT

@Globus1986 : I suspect that your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.