topic Re: Pay as you go payment error in Pay as you go

Pay as you go payment error

kuri1 — Wed, 04 Dec 2024 13:49:36 GMT

I got a message saying my card payment was unsuccessful, so I went to the 'manage payment' page to check my card info. However, I got a payment error message: "Sorry, we were unable to complete your request right now. Please try again later". What can I do to pay for the pack?

Re: Pay as you go payment error

Alex_H — Wed, 04 Dec 2024 15:55:48 GMT

Hi @kuri1,

Welcome to the EE Community

Have you been able to try checking or amending your payment information in the app or when using an alternative browser?

Were you using the subscribe and save option with your card to buy the pack automatically each month with the 10% discount ?

Alex