topic My card was deactivated. How do I find out when did it happen? in Pay as you go

My card was deactivated. How do I find out when did it happen?

Captainfecc1 — Tue, 03 Dec 2024 19:23:32 GMT

Hi!

I moved home to my country last summer, didn't use my card after. They deactivated my card because of this, should have happened 6 (+3?) Month after I moved home. How do I find out the exact day when they turned it off? I called them but it is late, nobody answered my calls. Thanks in advance

Re: My card was deactivated. How do I find out when did it happen?

Northerner — Tue, 03 Dec 2024 19:34:41 GMT

Hi @Captainfecc1

Assuming your SIM was PAYG then read EE hibernation policy here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: My card was deactivated. How do I find out when did it happen?

XRaySpeX — Wed, 04 Dec 2024 17:10:22 GMT

Only you will know. It'll be 270 days after you last used it for a chargeable activity.