topic Unable to set up payments via some pathways on the site in Pay as you go

Unable to set up payments via some pathways on the site

Dorpfki — Tue, 03 Dec 2024 11:47:05 GMT

Hi, a few other people in the last couple months have had the same issue but haven't had any useful response sadly.

When setting up a new payment method for a recurring payment, seemingly for any sort payment, it's currently impossible to complete this. After inserting card details you go to the "Additional payer authentication required to complete your payment" page, however the element that is meant to load for card verification doesn't.

I have attempted this on Chrome, Firefox, and the mobile version of Chrome and have had this error:

However, when setting up a recurring payment via one of the links on the Android app, that did work so if anyone else attempts to pay EE I guess right now - other than phoning them - you might just have to check around for different parts of the site or app to be able to pay.

Re: Unable to set up payments via some pathways on the site

Leanne_T — Wed, 04 Dec 2024 08:46:08 GMT

Hi there @Dorpfki

Thanks for sharing and letting us know on the community.

If you are having this error setting up card payments using Chrome, please get in touch with our technical support guides on 150, the team can run some troubleshooting and raise a support ticket if needed for this error message.

Thanks.

Leanne.

Re: Unable to set up payments via some pathways on the site

NigelGr — Sat, 22 Mar 2025 10:48:01 GMT

Having that problem right now. App has always been terrible.