topic Re: Run out of credit during phone call, but have just topped up in Pay as you go

Run out of credit during phone call, but have just topped up

Lucas2004 — Mon, 02 Dec 2024 11:44:07 GMT

I have just topped up £5 which gives me 250min. I have started to make a phone call and after 10min was cut off that i run out of credit. When I log in it says that I have £5.04 left. Please help

Re: Run out of credit during phone call, but have just topped up

XRaySpeX — Mon, 02 Dec 2024 12:18:17 GMT

@Lucas2004 : What sort of no. were you calling? What are the 1st 6 digits of the number you called?

Re: Run out of credit during phone call, but have just topped up

Lucas2004 — Mon, 02 Dec 2024 12:24:22 GMT

0345

Re: Run out of credit during phone call, but have just topped up

XRaySpeX — Mon, 02 Dec 2024 12:27:45 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Run out of credit during phone call, but have just topped up

Lucas2004 — Mon, 02 Dec 2024 12:39:58 GMT

It says that I have £5.04 credit 🤷🏼‍♀️

Re: Run out of credit during phone call, but have just topped up

XRaySpeX — Mon, 02 Dec 2024 12:45:15 GMT

I said "fully"! That's not all it said!

Re: Run out of credit during phone call, but have just topped up

Lucas2004 — Mon, 02 Dec 2024 13:46:40 GMT

whatever you’ve done, it worked 👍

Re: Run out of credit during phone call, but have just topped up

Schockwave — Mon, 02 Dec 2024 14:02:20 GMT

@Lucas2004 , @XRaySpeX Is a customer, so had done nothing, but I suspect it just took a while for the money to be in your account ready for use.