topic Re: Set up recurring payments to Save 10% in Pay as you go

Set up recurring payments to Save 10%

TheCeilingGhost — Wed, 17 Apr 2024 14:24:23 GMT

On the app when I go to the top up sections it shows that I can set up reoccurring top ups and save 10%. I’ve had reoccurring top ups set up for months and have been charged the full price for my data every time. How do I save the 10% that the apps says I can save?

Re: Set up recurring payments to Save 10%

XRaySpeX — Wed, 17 Apr 2024 16:00:43 GMT

@TheCeilingGhost : Doesn't it now actually say you can set up Direct Card Payments? Older PAYG plans had Recurring Top-ups that attracted no discount but were convenient while current plans have Direct Card Payments with a 10% discount. You need to switch to Direct Card Payments.

Re: Set up recurring payments to Save 10%

richardchan — Thu, 07 Nov 2024 12:03:21 GMT

How can I setup the "Direct Card Payments" with specific day? Using Recurring Top-ups have specific day selection, I think it is easier to control for myself.

Re: Set up recurring payments to Save 10%

XRaySpeX — Thu, 07 Nov 2024 12:15:52 GMT

@richardchan : You don't! Your card will be charged whenever you buy your pack, either manually or recurring, regardless of when this is. Hence you have complete control as you decide when your pack is bought.

Re: Set up recurring payments to Save 10%

richardchan — Thu, 07 Nov 2024 13:39:38 GMT

i believe you may not aware of the current behavior.

"Direct Card Payments" offer 5% discount, but it can not be set on specific date

"Recurring Top-ups" no 5% discount, but we can set the top up on specific date.

What I want is 1) get 5% discount and 2) on specific date, what can I do that?

Re: Set up recurring payments to Save 10%

XRaySpeX — Thu, 07 Nov 2024 13:51:30 GMT

I am fully aware of current behaviour:

"Direct Card Payments" offer 10% discount
"Recurring Top-ups" are old-hat & can't now be used.

You can't get what you wanna get.

Re: Set up recurring payments to Save 10%

Prawnyloks — Thu, 14 Nov 2024 15:59:54 GMT

Did you ever get any help with this? Same situation for me. I’m not saving a penny!

Re: Set up recurring payments to Save 10%

Amypj89 — Mon, 02 Dec 2024 07:41:34 GMT

I have the same issue. Set it up because it said there would be a discount and It just takes the normal amount each month without discount.False advertising 😠

Re: Set up recurring payments to Save 10%

Linzi_H — Mon, 02 Dec 2024 11:50:38 GMT

Hi @Amypj89 @Prawnyloks

You can certainly set up direct card payments to save 10%, and if this isn't happening then please contact us so we can double check the details.

Linzi

Re: Set up recurring payments to Save 10%

Amypj89 — Mon, 09 Dec 2024 09:47:28 GMT

I set it up on the app where it says set up recurring top up, switch and get 10% off. Is there somewhere else I should have done this?

Re: Set up recurring payments to Save 10%

Linzi_H — Mon, 09 Dec 2024 12:25:55 GMT

It sounds like you're in the right section, but if the 10% discount isn't showing please call our team so they can check why @Amypj89

Linzi