topic Re: Unable to receive messages and verification code in Pay as you go

Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 06:52:12 GMT

Dear EE customer support, I am currently unable to receive messages, verification code etc.

I have previously been able to receive messages without issue, but the issue started a few days ago

Re: Unable to receive messages and verification code

XRaySpeX — Sun, 01 Dec 2024 11:01:37 GMT

@Diekola : 1st of all, this isn't CS; it's a user discussion group. Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

Are you on contract or PAYG?

Where are you?

Have you recently ported your no. to EE?

& whatever other relevant facts I couldn't possibly 2nd-guess?

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 11:10:36 GMT

I’m having issues with receiving codes and verification messages

Re: Unable to receive messages and verification code

bristolian — Sun, 01 Dec 2024 12:33:29 GMT

In addition... can you receive person-to-person texts, and it's just automated ones that aren't arriving? Or are you just not receiving SMS at all?

All of the other questions in the previous post are relevant for advising.

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 14:11:15 GMT

I am Unable to Receive Messages including text to text.

Please help me resolve the issue as soon as possible.

. thanks

Re: Unable to receive messages and verification code

XRaySpeX — Sun, 01 Dec 2024 15:25:51 GMT

@Diekola : There's no point posting the same query all over the shop. You've already been asked for more info but all you've done is repeat yourself.

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 15:36:30 GMT

I'm sorry.

I also unable to receive text to text message as well.

I will be glad if you can help resolve this.

Thanks

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 15:43:39 GMT

No, I can't receive person to person text as well.

I'm not receiving SMS at all.

Thanks

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 15:46:34 GMT

I don't think I'm on any.

I'm in Nigeria currently, and I've been receiving SMS with it before I was unable to receive anymore.

This started a few days ago.

Re: Unable to receive messages and verification code

bristolian — Sun, 01 Dec 2024 15:48:50 GMT

If you send a text to yourself, do you receive it?

Try manually connecting to each local network in Nigeria, see if the symptoms are the same - eliminate an issue with the specific roaming operator.

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 15:54:29 GMT

If I send text to myself, I'm not receiving it as well.

I've tried to connect to different local network, but still the same.

Then is a must to top up my sim card before I could receive message?

Thanks

Re: Unable to receive messages and verification code

XRaySpeX — Sun, 01 Dec 2024 16:13:20 GMT

If you have to top-up you are on PAYG. Did you convert to PAYG from contract before you left UK?

When did you last make a chargeable action on ii?

Receiving texts is free worldwide.

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 16:17:18 GMT

No, I didn't convert to pay go.

I can't remember.

Re: Unable to receive messages and verification code

XRaySpeX — Sun, 01 Dec 2024 16:31:51 GMT

@Diekola : Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Unable to receive messages and verification code

Diekola — Sun, 01 Dec 2024 16:39:23 GMT

Thanks so much.

Please how may I recharge from Nigeria here or top up.

Thanks

Re: Unable to receive messages and verification code

XRaySpeX — Sun, 01 Dec 2024 16:48:28 GMT

You can't when its gone into hibernation. You need to call CS to reactivate it.

Re: Unable to receive messages and verification code

Peter_W — Mon, 02 Dec 2024 08:50:48 GMT

Hey there @Diekola, welcome to the EE Community 😊

If it is a case of this being in hibernation like @XRaySpeX identified, then you will need to reach out to our team directly to get this reactivated.

If you're abroad, you can reach them from a local number, or via a VOIP service like Skype, on +44 7953 966 250.

Peter

Re: Unable to receive messages and verification code

Diekola — Mon, 02 Dec 2024 09:13:52 GMT

I am in Nigeria currently.

Is there a way to reach out to your team from Nigeria?

Thanks

Re: Unable to receive messages and verification code

bristolian — Mon, 02 Dec 2024 09:17:24 GMT

You can contact EE-CS either on +44 7953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype

Re: Unable to receive messages and verification code

Diekola — Tue, 03 Dec 2024 06:18:21 GMT

Thanks.

Please is there a way to chat the EE CS maybe on WhatsApp for easy access for the reactivation of my line.