topic Re: How do i get my account unsuspended? in Pay as you go

How do i get my account unsuspended?

Zert — Sat, 30 Nov 2024 14:03:03 GMT

Account is suspended for no purchase for 6months, have 3months to call and reactivate it but small problem i cant call for help due to 0 credit. I have no 2nd phone etc to call from a different phone and i had added £10 top-up to try and buy a subscription but it doesn't allow me to since my account is "suspended". I've added £10 top-up to still be suspended + not able to spend that £10 on buying a pack/add-on and still cant call 150 for help due to not being able to buy credit

Re: How do i get my account unsuspended?

XRaySpeX — Sat, 30 Nov 2024 14:20:24 GMT

@Zert : As your PAYG SIM has already gone into hibernation it is too late to reactivate it by topping-up. You'll need to call CS to take it out of hibernation but obviously not from that SIM as it's deactivated.

Re: How do i get my account unsuspended?

Rab52 — Thu, 23 Jan 2025 18:20:54 GMT

Sorry not the question that I wanted to ask, how do I get my account number?

Re: How do i get my account unsuspended?

XRaySpeX — Thu, 23 Jan 2025 19:10:58 GMT

@Rab52 : For what service/product? You don't have an a/c no. for PAYG; just your mobile no(s). Also you don't need an a/c no. to get your SIM outta hibernation.

If this thread is not the question that you wanted to ask, why on earth latch onto it? Best start your own thread.