topic account’s cancelled in Pay as you go

account’s cancelled

onlyumairimtiaz — Fri, 15 Nov 2024 18:13:05 GMT

Hi, Today i logged in my account i got that Your account’s cancelled.Please help how can i get my access again?I have sim card.

Thanks.

Re: account’s cancelled

Rach_H — Sat, 16 Nov 2024 08:31:32 GMT

Hi @onlyumairimtiaz

Thanks for reaching out on the Community!

We know how important it is for you to be able to access your account, so I'm sorry to hear this has happened. Have you made any changes to your account since you last logged in?

Rach

Re: account’s cancelled

onlyumairimtiaz — Sat, 16 Nov 2024 11:20:35 GMT

Hi,
No i have not made changes.
Currently i am in Pakistan Sim was roaming perfectly but now it is not
working.
Please hlep me to activate it is very urgent.
Thank you

Re: account’s cancelled

Rach_H — Sat, 16 Nov 2024 11:57:34 GMT

This does seem odd @onlyumairimtiaz.

If you give our team a call, then they can take a look and see why this is happening, and get you sorted for the rest of your trip.

Rach

Re: account’s cancelled

onlyumairimtiaz — Sat, 16 Nov 2024 12:46:35 GMT

Rach,
Here is not possible for me to call a team.
Is there any option of live chat to sort it.
I just want my sim start roaming as it was roaming perfecly here in
Pakistan.
I need OTP on my sim that i was receiving for my busniess account.
Please help me out.

Re: account’s cancelled

Schockwave — Sat, 16 Nov 2024 16:34:48 GMT

@onlyumairimtiaz , are you on contract our pay as you go? If on pay as you go, there is no live chat, but if on contract, check the Ee App 9or o log into your account via the website, click on manage and you should find it there.

If you have something like Skype, you may be able to ring them for free, see my signature.

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:06:21 GMT

Hi,

My account is closed.

When i click pay your final bill it shows error.

Please help me to recover my account.

I want to recharge and use my EE sim.

Currently i am in Pakistan.

Even my mibile app attempt are finished.

Help me to reactivate my account.

Thanks.

Re: account’s cancelled

XRaySpeX — Sat, 23 Nov 2024 19:13:13 GMT

@onlyumairimtiaz : Are you on contract or PAYG?

Re: account’s cancelled

Northerner — Sat, 23 Nov 2024 19:11:00 GMT

Hi @onlyumairimtiaz

Are you on EE PAYG or pay monthly contract.

When did you last make a chargeable call or text.

You might need to contact EE (UK hours) via Skype and the number in my signature.

Thanks

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:13:24 GMT

I am PAYG.
I have open my app Notififaction shown that your account is closed pay your
final bill.
When i clicked to pay the page shows we can not load this information.
What i do now?
Please help.

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:17:37 GMT

Hi,

My account is closed i have checked app the notification shown that your account is closed pay you final bill.

When i clicked on Final bill the page shows that we cannot load your information.

How can i reactivate my account.

Please help.

I am in Pakistan.

I have EE sim i want to restart it again

Thanks.

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:20:24 GMT

Payg

Re: account’s cancelled

XRaySpeX — Sat, 23 Nov 2024 19:22:48 GMT

@onlyumairimtiaz : When did you previously make a chargeable action on your SIM?

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:24:24 GMT

I think almost 10 months ago.

Re: account’s cancelled

XRaySpeX — Sat, 23 Nov 2024 19:34:33 GMT

@onlyumairimtiaz : Your PAYG SIM has gone into hibernation due to non-use & then been cancelled completely.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then had a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

There are no bills with PAYG, let alone a final bill. You pay upfront before you ever use it.

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:39:24 GMT

How can i pay upfront to use it again?From where on app can i get this?
Is there any possibilty to reactivate it?

Re: account’s cancelled

XRaySpeX — Sat, 23 Nov 2024 19:42:53 GMT

You've lost that no. & SIM completely due to your non-use of it. You need to buy another PAYG SIM & use it occasionally.

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 19:47:24 GMT

I am ready to pay upfront for this no.&Sim.
My this sim no is added for annual tax filling.System send OTP on
this number for tax purposes if that no is closed then how can i get OTP?
Now what can i do next?
Is there any possiblity then please let me know?

Re: account’s cancelled

XRaySpeX — Sat, 23 Nov 2024 19:57:56 GMT

For the final time, sorry, you've lost this SIM & no. for good due to your inaction. Your only recourse is your providers' sites & their ability to change your contact no.

Re: account’s cancelled

onlyumairimtiaz — Sat, 23 Nov 2024 20:03:24 GMT

Can they change my contact no?
How can i ask them to change it?