topic Re: Leftover Credit in Pay as you go

Leftover Credit

DB113 — Fri, 22 Nov 2024 12:58:15 GMT

Hi...I just changed my £15 Subscription pack from a Pay As You Go to an automatic monthly card payment.

There's still a £23.30 credit on the account. Will those funds be used against the monthly payment going forward, or refunded?

Thanks!

Re: Leftover Credit

XRaySpeX — Fri, 22 Nov 2024 13:41:07 GMT

@DB113 : Neither but you could use it for out-of-allowance things like calling abroad or roaming fees. PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

Re: Leftover Credit

DB113 — Sun, 24 Nov 2024 14:07:15 GMT

Thanks and might give the CS folks a call. Seems like a lot of ££ just to sit there for us one day....