topic Re: Problem with credit in Pay as you go

Problem with credit

maetamorphosis — Tue, 19 Nov 2024 22:19:52 GMT

Good evening, I used the network in Edinburgh while on vacation. I chose to recharge every month, not a package (pay as you go) just a subscription. After that a text message came to me "To use data on your phone, you need an add-on or pack. Click here to buy http://add-on.ee.co.uk/text." This SMS confused me, because I thought I had to recharge my number through the bundle to activate the subscription, which I had theoretically already paid for, but I had no information from the payment provider. The payment on the bank statement appeared late. Thus, I topped up my account on two occasions - by pack (pay as you go) and subscription. After returning to the country, I canceled the subscription. Unfortunately, I forgot to deactivate the package. Information on how to cancel the package (pay as you go) was difficult to access. This way I have useless credit in my account that I will not use. Is it possible to receive a refun

Re: Problem with credit

Leanne_T — Wed, 20 Nov 2024 11:45:35 GMT

Hi @maetamorphosis

Thanks for coming to the community.

If you have credit on a pay as you go account this is usually non refundable. If you would like to discuss your options please get in touch with our pay as you go team.

Our Contact Us page has ways to get in touch.

Leanne.

Re: Problem with credit

maetamorphosis — Wed, 20 Nov 2024 23:19:57 GMT

Thank You for the answer. It is possibile to contact by an email?

Re: Problem with credit

Michael_D — Thu, 21 Nov 2024 10:31:48 GMT

We don't have an email based team I'm afraid @maetamorphosis.

The pay as you go team are only available over the phone.

Michael