topic Re: Re opening a closed account in Pay as you go

Re opening a closed account

el971 — Mon, 18 Nov 2024 11:02:28 GMT

Hello!

My account has recently been closed due to not using the number for 6 months, I'm currently not in the UK but wish to keep the number and account open for when I return, how am I able to re open the account whilst I'm still away?

Thanks:)

Re: Re opening a closed account

el971 — Mon, 18 Nov 2024 10:56:40 GMT

Hi David,

My account has recently been closed due to not using the number for 6 months, I'm currently not in the UK but I want to keep the number for when I return, how can I reopen my account?

Thanks!

Re: Re opening a closed account

XRaySpeX — Mon, 18 Nov 2024 11:13:08 GMT

@el971 : EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re opening a closed account

bristolian — Mon, 18 Nov 2024 16:18:36 GMT

If your PAYG SIM is in the 6-9month period between hibernation and complete disconnection, then you can reactivate it by contacting EE-CS on +44 7953 966150

Re: Re opening a closed account

el971 — Tue, 19 Nov 2024 00:23:24 GMT

Thank you!

Is there any way of reopening the account if I'm unable to call the number? I'm living in NZ and when I try to call the number via my EE SIM it says calls to that number are bared?

Thanks again:)

Re: Re opening a closed account

XRaySpeX — Tue, 19 Nov 2024 01:25:23 GMT

Yes, if it's now between 6 to 9 months since making a chargeable action.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.