topic Re: Top up - Pay as you go in Pay as you go

Top up - Pay as you go

Eddie313 — Mon, 11 Nov 2024 10:59:23 GMT

Its been a long time I have been suffering to top up my balance every month. i cant understand the reason so why? If u say there is an issue with my bank account nope there is not. Coz I pay for my another monthly sim card from the same bank account as well.

can anyone help me ?

[Mod edit: Image rejected due to it containing personal information.]

Re: Top up - Pay as you go

XRaySpeX — Mon, 11 Nov 2024 16:03:18 GMT

Have you ever topped up with this card before? Sometimes banks reject top-up attempts as suspected fraud the 1st time around. They usually warn you of this & ask you clear it but maybe you need to have a word with your bank.

Re: Top up - Pay as you go

Eddie313 — Wed, 13 Nov 2024 17:43:24 GMT

I have always paid from this card.

Sent from my iPhone

Re: Top up - Pay as you go

Eddie313 — Wed, 13 Nov 2024 17:47:48 GMT

Always paid with this card and still been paying for my other monthly payment with the same card.

Re: Top up - Pay as you go

Michael_D — Thu, 14 Nov 2024 08:39:43 GMT

Hi @Eddie313

Are you able to top up using the card on our fast payment link?

This just needs the mobile number and the card details.

Michael

Re: Top up - Pay as you go

Eddie313 — Fri, 15 Nov 2024 04:34:24 GMT

No, impossible top up. I have tried all the ways!

Sent from my iPhone

Re: Top up - Pay as you go

Katie_B — Fri, 15 Nov 2024 10:02:29 GMT

Thanks so much for getting back to us @Eddie313.

Please could you confirm when you last successfully topped this SIM up?

Katie

Re: Top up - Pay as you go

Eddie313 — Fri, 15 Nov 2024 18:56:24 GMT

You’re welcome. I topped up thru the EE a couple of days ago. It seems like there is a technical problem which should have already been solved by EE but I am still suffering.

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Re: Top up - Pay as you go

Rach_H — Sun, 17 Nov 2024 11:05:24 GMT

Could you let me know what is happening when you try to top up using the Faster Payment page @Eddie313?

Rach

Re: Top up - Pay as you go

Eddie313 — Sat, 16 Nov 2024 20:52:24 GMT

The payment did not go through!

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Re: Top up - Pay as you go

Rach_H — Sun, 17 Nov 2024 11:08:57 GMT

Did you see an error message when you tried to make a payment this way @Eddie313?

Rach

Re: Top up - Pay as you go

Eddie313 — Sun, 17 Nov 2024 13:43:03 GMT

Yes, I did!

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Re: Top up - Pay as you go

Leanne_T — Mon, 18 Nov 2024 14:05:29 GMT

Hi @Eddie313

Thanks for coming back to us.

In this case, please get in touch with our mobile guides on 150 and they will get the EE account looked into for you.

Leanne 🙂

Re: Top up - Pay as you go

Eddie313 — Tue, 19 Nov 2024 08:28:35 GMT

Thank you Leanne!

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Re: Top up - Pay as you go

Leanne_T — Tue, 19 Nov 2024 08:30:29 GMT

No problem @Eddie313

Let me know how you get on 🙂

Leanne.

Re: Top up - Pay as you go

Eddie313 — Wed, 11 Dec 2024 09:16:08 GMT

Hi Leanne,

It’s been 6 months since I was able to top up my balance. It is a nightmare. No one is able to help me out to solve this issue. You guys told too many ways and I tried all of them. My monthly payment is being taken from the same bank account every month but my another sim card which is pay as you go is impossible. It says sorry this payment did not go through.

Re: Top up - Pay as you go

Leanne_T — Wed, 11 Dec 2024 09:32:22 GMT

Hi there @Ioanmodrea

Thank you for coming back to me.

If the account has not been topped up, or any chargeable calls or texts have been made in 6 months you would need to contact us to get the account looked into as pay as you go SIM cards will go into hibernation.

Please see the Why Has My Top Credit Run Out? page for more details.

Leanne.

Re: Top up - Pay as you go

Eddie313 — Wed, 11 Dec 2024 09:43:49 GMT

Thank you Leanne,
I will contact you soon.

Sent from my iPhone

Re: Top up - Pay as you go

Leanne_T — Wed, 11 Dec 2024 09:44:53 GMT

Thanks very much @Eddie313

Let me know how you get on 🙂

Leanne.

Re: Top up - Pay as you go

Eddie313 — Fri, 13 Dec 2024 21:33:06 GMT

Hi there, I spoke with EE staff regarding my issue which has occurred more than 6 months. They said there is wrong with my bank account so I must go and look for the solution there. I tried to top up by 2 different cards but it still says something is wrong or the payment did not go through. So guys how to sort this problem out? There is no way left that I have not tried so far. None of them has not worked.