topic Re: Cant call in Pay as you go

Cant call

-i — Fri, 15 Nov 2024 08:48:50 GMT

I recieve text but cant send text or call, i topped up

Re: Cant call

Michael_D — Fri, 15 Nov 2024 12:40:33 GMT

Hi @-i

Welcome to the community.

Have you been able to use your SIM in the past or is it a new SIM?

If you have, when was the last time it was used?

Michael

Re: Cant call

-i — Fri, 15 Nov 2024 12:46:49 GMT

I used it a few months ago

Thanks

Re: Cant call

Michael_D — Fri, 15 Nov 2024 12:49:35 GMT

Thanks @-i

Do you know roughly when it was last used? Was it more than 6 months ago?

Can you text AL to 150 and let me know what message you get back?

Michael

Re: Cant call

-i — Fri, 15 Nov 2024 12:51:16 GMT

I used it around August

It says couldn't send message

Re: Cant call

Michael_D — Fri, 15 Nov 2024 12:56:19 GMT

When it was used around August, was there any chargeable activity, such as making a call or sending a text? @-i

Michael

Re: Cant call

-i — Fri, 15 Nov 2024 12:57:44 GMT

I think I texted 150

Re: Cant call

Michael_D — Fri, 15 Nov 2024 13:03:33 GMT

A text to 150 wouldn't be enough to keep a SIM out of hibernation, as it is a free text. There must be chargeable activity at least once in a 179 day period to keep the SIM active.

If there hasn't been anything in that period, it may well be suspended.

The best option is to give our guides a call from another phone, and they can check the account to see if it is suspended, and see if it can be activated again.

Michael

Re: Cant call

-i — Fri, 15 Nov 2024 13:05:09 GMT

I can still receive texts now

Re: Cant call

-i — Fri, 15 Nov 2024 13:07:54 GMT

How can I contact your guides while roaming outside EU

Re: Cant call

bristolian — Fri, 15 Nov 2024 15:13:51 GMT

@-i wrote:

How can I contact your guides while roaming outside EU

You can contact +44 7953 966150 from any working phone, or +44 800 9566000 from a web-calling app such as Skype

Re: Cant call

XRaySpeX — Fri, 15 Nov 2024 17:08:59 GMT

Other than hibernation there might be another reason if you're outside UK.

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.