topic Help finding my credit in Pay as you go

Help finding my credit

DawnUK2 — Thu, 14 Nov 2024 15:20:51 GMT

I bought an EE sim card for 99p then went online and bought the package of 20GB, 500 minutes and unlimited texts for £10. Received another sim in the post today so put that in my phone and downloaded the EE app. My account says I have 36GB 0 minutes and 0 texts! When I try and call on this number it says I don't have credit. Very confused

Re: Help finding my credit

XRaySpeX — Thu, 14 Nov 2024 15:36:38 GMT

@DawnUK2 : Do you now have 2 PAYG SIMs in your possession?

Re: Help finding my credit

DawnUK2 — Thu, 14 Nov 2024 16:26:02 GMT

Yes 2 sims 2 numbers

Just spoken to EE helpdesk and all is now sorted. Great customer service and so helpful and friendly

Re: Help finding my credit

Peter_W — Thu, 14 Nov 2024 16:46:35 GMT

Thanks for the update here @DawnUK2.

I'm really glad to hear our team managed to help clear up everything that was going on here too!

Peter