topic Re: Unable to purchase subscription pack as advertised in Pay as you go

Unable to purchase subscription pack as advertised

imrans — Fri, 08 Nov 2024 16:49:14 GMT

Hi,

I have bought myself a PAYG sim from supermarket. I can see there are very handy subscription packs on offer. When I try to purchase them in my online account they only show the standard data they come with and don't say if there is extra data being offered for it.

Could someone please help regarding this?

Re: Unable to purchase subscription pack as advertised

imrans — Fri, 08 Nov 2024 16:56:11 GMT

I think I am having similar issue that was raised here;

https://community.ee.co.uk/t5/Pay-as-you-go/PAYG-Subscription-Pack-Misrepresentation/m-p/1458793/highlight/true#M68942

Are these subscription packs only offered at the time of purchasing the sim online?

Can I not purchase them as it is for my existing EE PAYG sim that I have recently purchased?

Re: Unable to purchase subscription pack as advertised

XRaySpeX — Fri, 08 Nov 2024 17:17:12 GMT

The promotional extra data is only offered when purchasing a new PAYG SIM from the EE Shop. It is not offered with packs on an existing SIM.

Re: Unable to purchase subscription pack as advertised

imrans — Fri, 08 Nov 2024 21:02:36 GMT

Thank you for that @XRaySpeX

Do these promotions last only for first month or every month as long as you keep paying for them monthly?

Re: Unable to purchase subscription pack as advertised

XRaySpeX — Fri, 08 Nov 2024 22:28:03 GMT

Currently the extra data lasts for your 1st 6 packs.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.