topic Re: Bought a sim instead a voucher in Pay as you go

Bought a sim instead a voucher

LondonTarka — Wed, 06 Nov 2024 18:49:06 GMT

Hello

I mistakenly ordered a new sim instead of a voucher. Now, I do not want to use the new sim, but it has credit in it which was supposed to be in the old sim. What should I do not.

Re: Bought a sim instead a voucher

Chris_B — Wed, 06 Nov 2024 20:23:37 GMT

@LondonTarka Buy a voucher.

Re: Bought a sim instead a voucher

XRaySpeX — Thu, 07 Nov 2024 00:47:05 GMT

@LondonTarka : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.