topic Re: Subscription pack not activating in Pay as you go

Subscription pack not activating

Alia_ — Wed, 06 Nov 2024 03:28:27 GMT

Hello,I’m experiencing an issue while trying to purchase a £10 subscription pack using my account’s £10 credit balance. Despite having sufficient funds, the purchase isn’t going through. Could you please check if there are any restrictions or issues on my account?

Re: Subscription pack not activating

Alia_ — Wed, 06 Nov 2024 03:35:05 GMT

Just to clarify, I am referring to my top-up credit balance (not my bank account) when trying to purchase the £10 subscription pack. I have £10 in my top-up credit, but the transaction isn’t completing. Please check if there are any issues with my top-up balance. Thank you

Re: Subscription pack not activating

Alia_ — Wed, 06 Nov 2024 03:46:35 GMT

This is what happens

Re: Subscription pack not activating

XRaySpeX — Wed, 06 Nov 2024 04:28:35 GMT

This user discussion forum can have no access to your specific account and so can't check anything about it. Only you and CS can.

What does texting AL to 150 respond?

Re: Subscription pack not activating

Leanne_T — Wed, 06 Nov 2024 10:20:26 GMT

Hi there @Alia_

Thanks for coming to the community.

Has your previous pack now ended?

What reply do you get if you text AL to 150?

Speak soon.

Leanne.