topic Re: Lost my ee number that's linked to my Facebook account now I've been hacked get in Pay as you go

Lost my ee number that's linked to my Facebook account now I've been hacked get

Kflaves69 — Sat, 02 Nov 2024 19:57:48 GMT

Hi my ee number that's linked to my Facebook has expired is there anyway ii can get my number back as that's the only way I can get back in to my account my Facebook account was hacked yesterday amd just realized that my ee number is registered to my account please is there any way I can sort this out thanks

Re: Lost my ee number that's linked to my Facebook account now I've been hacked get

Chris_B — Sat, 02 Nov 2024 20:08:46 GMT

@Kflaves69 If it’s been over 9 months since you last used this number then unfortunately you cannot get it back. if it’s less than nine months, you need to call support to request that they reactivate your SIM card or send you a replacement sim.

Re: Lost my ee number that's linked to my Facebook account now I've been hacked get

Leanne_T — Sun, 03 Nov 2024 08:06:40 GMT

Hi there @Kflaves69

Thanks for coming to the community.

@Chris_B is correct the account would have gone into hibernation and after after 273 days of no use the number would be recycled.

Our Why Has My Top Credit Run Out? page has full information on hibernation 🙂

Leanne.