topic Re: Topped up old number in Pay as you go

Topped up old number

C041 — Thu, 31 Oct 2024 20:59:09 GMT

i just topped up my old mobile number that I no longer have. I forget to use the drop down box to select my current number to top up online.

how can I have the £10 credit to be transferred to my current number ?

354- — Thu, 31 Oct 2024 21:04:39 GMT

@C041 - That is not possible.

C041 — Thu, 31 Oct 2024 21:08:05 GMT

Thanks I'll speak with customer service if they can do a refund

XRaySpeX — Thu, 31 Oct 2024 23:08:14 GMT

Easy mistake to make! PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.