topic Re: Roaming problem in Pay as you go

Roaming problem

Paakay — Thu, 31 Oct 2024 19:03:31 GMT

I am using a pay as you go sim and currently outside UK. I have enabled roaming service on my phone and my ee network is connected to a local network alright and the roaming service is on but i can’t make or receive calls. It keeps on telsaying my phone is not available. Current i can’t make or receive calls. Can anyone help me. Thanks

Re: Roaming problem

Chris_B — Thu, 31 Oct 2024 19:10:18 GMT

@Paakay Did you use that sim in the UK first ? Where abouts are you? Because different locations will give you different answers to your question.

Re: Roaming problem

bristolian — Thu, 31 Oct 2024 19:11:02 GMT

Roaming is not something you enable on your phone, it's an account-level setting. You may be confused with "data roaming" which just allows the use of mobile data whilst already roaming.

Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

Have you used your phone abroad previously, did you receive a welcome text message on first arrival abroad? These are good evidence of roaming being enabled if so. In these cases, manually cycling through all available local networks often resolves issues - toggling flight mode can have the same effect.

If not...On PAYG, roaming is auto-enabled once your phone is used in the UK first. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.

Re: Roaming problem

Paakay — Thu, 31 Oct 2024 19:12:34 GMT

yeah i did and i am in Ghana at the moment

Re: Roaming problem

Paakay — Thu, 31 Oct 2024 19:18:47 GMT

i have received the initial message from EE. Welcome to ghana and all roaming charges were stated in the text message. so how come i can't receive, make calls or text messages.

Re: Roaming problem

bristolian — Thu, 31 Oct 2024 19:36:30 GMT

@Paakay wrote:

i have received the initial message from EE.... so how come i can't receive, make calls or text messages.

In which case the third paragraph of my previous post applies.

Re: Roaming problem

XRaySpeX — Thu, 31 Oct 2024 19:38:14 GMT

When did you previously make a chargeable action on that PAYG SIM? You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Roaming problem

Paakay — Thu, 31 Oct 2024 19:44:09 GMT

i have airtime on my sim but my calls and text are not going through.

Re: Roaming problem

XRaySpeX — Thu, 31 Oct 2024 20:07:13 GMT

That wasn't what I asked you.