topic Re: Top up in Pay as you go

Top up

Ch09 — Wed, 30 Oct 2024 06:43:50 GMT

I've topped up my phone but can't use it.

Re: Top up

Chris_B — Wed, 30 Oct 2024 08:13:43 GMT

@Ch09 have you tried just restarting the device since you’ve topped up ?

Re: Top up

XRaySpeX — Wed, 30 Oct 2024 18:47:43 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Top up

Ch09 — Fri, 01 Nov 2024 07:08:06 GMT

I've topped up my phone but can't use it

Re: Top up

Northerner — Fri, 01 Nov 2024 08:03:26 GMT

Hi @Ch09

Are you in the UK.

Have you tried restarting your device.

Thanks

Re: Top up

XRaySpeX — Fri, 01 Nov 2024 19:18:03 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Top up

Ch09 — Sat, 02 Nov 2024 02:49:03 GMT

I'm not in the UK,in Thailand and my contract ended,so I asked for payg. Sent from my Galaxy

Re: Top up

XRaySpeX — Sat, 02 Nov 2024 06:31:21 GMT

When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Top up

Ch09 — Sat, 02 Nov 2024 08:01:24 GMT

Ok,thank you,I did do all this while being abroad. When I called ee they didn't explain to me what you've said. Thank you very much for your help 🙏 Sent from my Galaxy

Re: Top up

MyaJay — Thu, 26 Dec 2024 19:00:20 GMT

In just brought the £15 bundle thing. Would I still have the same phone number. EE can be so confusing.

Re: Top up

XRaySpeX — Thu, 26 Dec 2024 19:05:07 GMT

@MyaJay : What is "thing"? If it is:

A new PAYG SIM then it'll have a new no.
A PAYG pack on an existing SIM then it's no. won't change.