topic activate my simcard in Pay as you go

activate my simcard

mehdi800404 — Tue, 29 Oct 2024 10:52:30 GMT

hi
I recharged my simcard after 6 months but your website will only allow me to enter your website 2 more times. I want to activate my SIM card. I'm stressed and I don't know what to do.
i need online chat
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[mod edit: removed personal details from the forum]

Re: activate my simcard

Lesley_W — Tue, 29 Oct 2024 13:52:19 GMT

Hi @mehdi800404

Welcome to our community.

We don't want you to be stressed by this, what is it you are trying to do exactly? Have you been using your SIM since you got it 6 months ago?

Lesley

Re: activate my simcard

mehdi800404 — Tue, 29 Oct 2024 14:09:24 GMT

Thank you for answering
In fact, I have used this number to create a work email and bank account
number and register my company. Also, all my work in social. I just forgot
to pay it which was done yesterday. Please activate it for me if my account
is in balance. I need to enter my number for verification in the sites and
applications I want. If it was not balanced, let me know so that I can
charge it. thank you

Re: activate my simcard

Lesley_W — Tue, 29 Oct 2024 14:35:32 GMT

Thanks for your reply @mehdi800404

We don't have account access here on the forum, but if this is a pay as you go SIM, it sounds like it may have went into hibernation. You can read more about that here What is pay as you go and flex hibernation, and how do I stop it? - The EE Community

If this sounds likely, the only option would be to speak to our team over the phone to see if it can be reactivated.

Lesley

Re: activate my simcard

XRaySpeX — Wed, 30 Oct 2024 23:21:13 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.