topic Re: I cant top-up my phone and cant recieve texts. in Pay as you go

I cant top-up my phone and cant recieve texts.

Hadyahfaroqy01 — Mon, 28 Oct 2024 21:39:29 GMT

Hi everyone, my phone isn't receiving texts and I can't top-up my phone. I think EE has given my phone number to someone else as I can't call,text or recieve messages! What's the point of even having a phone if you can't do any of those!!

Re: I cant top-up my phone and cant recieve texts.

XRaySpeX — Mon, 28 Oct 2024 22:45:36 GMT

@Hadyahfaroqy01 : Where are you? When did you last use that PAYG SIM?

Re: I cant top-up my phone and cant recieve texts.

Hadyahfaroqy01 — Mon, 28 Oct 2024 23:05:03 GMT

I'm located in the UK and I haven't used my PAYG sim card at all.

Re: I cant top-up my phone and cant recieve texts.

XRaySpeX — Tue, 29 Oct 2024 02:34:14 GMT

How long have you not used it? When did you get it?

Re: I cant top-up my phone and cant recieve texts.

Hadyahfaroqy01 — Tue, 29 Oct 2024 09:51:31 GMT

I have never used Mobile data or credit and i got my SIM card in December 2022

Re: I cant top-up my phone and cant recieve texts.

SimonR_43 — Tue, 29 Oct 2024 10:03:15 GMT

If you’ve never used it it might now mean the number is dead as not used, you might need a new sim

Re: I cant top-up my phone and cant recieve texts.

XRaySpeX — Tue, 29 Oct 2024 20:42:51 GMT

Your PAYG SIM has gone into hibernation & then been completely deactivated due such a long period of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then had a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.