topic Re: International roaming on pay as you go in Pay as you go

International roaming on pay as you go

Merryl70 — Sun, 27 Oct 2024 13:50:47 GMT

I'm trying to activate international roaming on my pay as you go SIM but having real difficulty adding the 'Travel' or 'Roaming' via 150 as I'm outside the network and currently in Belize.

I need to respond to text messages on my UK SIM/number but being prevented from doing this until roaming is set up. It's urgent I get this sorted. Any advice please. I can't call any of the numbers EE suggests and can't send texts from my UK mobile despite receiving texts from UK numbers. Help!

Re: International roaming on pay as you go

XRaySpeX — Sun, 27 Oct 2024 14:01:39 GMT

TRAVEL& ROAMING are only for contract users, not PAYG.

Outside the EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/belize > PAYG.

Had you already used your PAYG SIM to make a call or text in the UK?

Re: International roaming on pay as you go

Northerner — Sun, 27 Oct 2024 15:17:00 GMT

Hi @Merryl70

Was the PAYG SIM activated in the UK.

Thanks

Re: International roaming on pay as you go

bristolian — Sun, 27 Oct 2024 16:29:21 GMT

@Merryl70 wrote:

I'm trying to activate international roaming on my pay as you go SIM...despite receiving texts from UK numbers.

Roaming on PAYG is auto-enabled when the SIM is first used in the UK. Failure to do this will prevent a PAYG phone from getting coverage abroad, and this create an inability to call, text or use mobile data.

If you can receive text messages abroad, you have a mobile network connection and thus are roaming.

Re: International roaming on pay as you go

Merryl70 — Sun, 27 Oct 2024 18:09:02 GMT

Hello, so if I have roaming why am I unable to make calls to UK or respond
to UK texts?

Re: International roaming on pay as you go

Merryl70 — Sun, 27 Oct 2024 18:13:43 GMT

I'm receiving certain texts from the UK. And yes, my PAYG was activated in the UK .

I'm happy to do whatever I have to to get roaming so I can respond to texts!

Re: International roaming on pay as you go

bristolian — Sun, 27 Oct 2024 19:01:54 GMT

@Merryl70 wrote:
Hello, so if I have roaming why am I unable to make calls to UK or respond
to UK texts?

Does manually swapping local networks make any difference to the symptoms?

Do you have sufficient credit for the call or text? These will all be chargeable, whereas receiving texts is free globally.

Re: International roaming on pay as you go

Merryl70 — Sun, 27 Oct 2024 21:44:09 GMT

I have credit. I don't know how to manually switch networks though?

And not entirely sure how that'll work as I'm currently in central America ?

Re: International roaming on pay as you go

Merryl70 — Sun, 27 Oct 2024 21:44:46 GMT

Any tips are very gratefully received!

Thank you 😊✌🏽

Re: International roaming on pay as you go

Katie_B — Mon, 28 Oct 2024 11:32:56 GMT

Hi @Merryl70.

What device are you using?

Just so I can provide you with some steps on how to manually select another network.

Katie

Re: International roaming on pay as you go

Merryl70 — Mon, 28 Oct 2024 13:27:16 GMT

Thank you. I'm using an Oppo A72

Re: International roaming on pay as you go

Katie_B — Mon, 28 Oct 2024 13:33:04 GMT

Hi @Merryl70.

Please try these steps:

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press SIM Card & Mobile Data.
Press the required SIM.
Press Carrier.
Press the indicator next to "Auto Select".
Press Off.
Press Off to turn off the function and wait while your phone searches for networks.

Katie 🙂