topic Re: Subscription plan in Pay as you go

Subscription plan

Kayleigh199509 — Sat, 26 Oct 2024 20:48:58 GMT

Hi I paid for a £15 subscription pack/plan on the 22nd and I got my sim with this on through the post yesterday 25th October, I have put the sim in the phone and noticed no messages was going through or calls but the Internet I paid for with it was working when I was out I want to know why exactly the unlimited texts and calls are not working when that's why I choosen that pack I have important things going on and it's very crucial I can message or make calls due to health as well as my kid with school ext I really need this sorting any ideas on how? Would be really appreciated seen as this was all the money I had for this

Re: Subscription plan

Chris_B — Sat, 26 Oct 2024 20:56:05 GMT

@Kayleigh199509 Text AL to 150, what does the return message say ?

Re: Subscription plan

XRaySpeX — Sat, 26 Oct 2024 22:15:53 GMT

Your pack may not have started yet but the data being used may be from the initial free 50MB (I think) you get besides the pack.

Re: Subscription plan

Kayleigh199509 — Sun, 27 Oct 2024 13:48:12 GMT

How do I find out when the start date is please

Re: Subscription plan

Kayleigh199509 — Sun, 27 Oct 2024 13:50:14 GMT

Just tells me what amount of credit I have which is nothing I just bought the subscription pack for unlimited calls and texts with Internet for £15 and info that come with the card says it will start when you send out a text or call but it won't allow me too

Re: Subscription plan

Lesley_W — Mon, 28 Oct 2024 14:25:12 GMT

Hi @Kayleigh199509

Welcome to our community.

It sounds like things aren't working as expected with your new SIM, do you have an online account set up for this yet?

Lesley