topic Re: Need my ee mobile number to be active until January 2025 in Pay as you go

Need my ee mobile number to be active until January 2025

SudipCB — Sat, 26 Oct 2024 13:58:16 GMT

Hi, I am a long-time EE pay-as-you-go mobile phone customer. Recently, I have been out of the UK. Will return to London in January 2025. Since I do not have credit to call EE UK customer care, would it be possible to keep my EE mobile number active?

Thank you

Re: Need my ee mobile number to be active until January 2025

Profile closed — Sat, 26 Oct 2024 14:11:42 GMT

Could you call them over wi-fi, via Whats App or similar?

Re: Need my ee mobile number to be active until January 2025

SudipCB — Sat, 26 Oct 2024 14:26:20 GMT

I shall try. Thank you.

Re: Need my ee mobile number to be active until January 2025

Northerner — Sat, 26 Oct 2024 16:26:55 GMT

Hi @SudipCB

Read about EE hibernation policy here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: Need my ee mobile number to be active until January 2025

Profile closed — Sat, 26 Oct 2024 16:53:24 GMT

WA requires the recipient to be a contact. The Skype no listed would be better ⬆️

Re: Need my ee mobile number to be active until January 2025

XRaySpeX — Sat, 26 Oct 2024 17:39:31 GMT

@SudipCB : When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.