topic Re: How to search my Bill details? in Pay as you go

How to search my Bill details?

7881779124 — Tue, 22 Oct 2024 15:00:11 GMT

I would like to know why I topped up £15 before and my balance is only £13.50 behind me, how can I check my spending history? Why was I deducted £1.50?

Re: How to search my Bill details?

XRaySpeX — Tue, 22 Oct 2024 15:58:13 GMT

@7881779124 : You don't have bills with PAYG.

Look in your online MyEE under View Full Usage > Your usage.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: How to search my Bill details?

7881779124 — Tue, 22 Oct 2024 16:05:35 GMT

I send AL or BILL to 150, and the reply message just tell me about current balance and my chosen pack. I cant find the full billing, and follow the guide on EE website, I also cant find where I can download or view my monthly bill. There even no "BILLING" or " DOWNLOAD" botton on the HELP!!!!! I just want to known why it have extra payment with the monthly bill and I want to see the detail!

Re: How to search my Bill details?

XRaySpeX — Tue, 22 Oct 2024 16:26:46 GMT

As I said there is no monthly bill with PAYG, only Your usage is listed for the last 30 days.

As AL tells you your current credit & your pack you do have an active pack. May I see the full response from AL?

Re: How to search my Bill details?

7881779124 — Tue, 22 Oct 2024 16:39:15 GMT

okay, the following is AL reply.

Your current balance as of today 16:59 is £3.50. You have unlimited minutes, unlimited texts and 51.0GB remaining until 20/11/2024 for your £15 Pack.
Your paid for £10 Pack is on your account waiting for your current one to end. Your remaining data includes 25.0GB of rolled over data. Your last top up was £5.00 on 21/10/2024 at 10:18. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: How to search my Bill details?

XRaySpeX — Tue, 22 Oct 2024 17:34:52 GMT

You have an active £15 pack & also a pending £10 pack which you probably bought on about 21 Oct. Your Usage should tell you exactly.

Re: How to search my Bill details?

7881779124 — Tue, 22 Oct 2024 17:51:06 GMT

I know the active pack I have. But my question is, why did they deduct 1.5 pounds from my account balance? What is the extra bill? I just ordered a 15-pound pack, why does it have other costs? I didn't use more traffic, airtime or number of texts than what was included in the package.

Re: How to search my Bill details?

XRaySpeX — Tue, 22 Oct 2024 18:31:21 GMT

Have you looked in Your Usage? That should tell you what you spent it on.

Re: How to search my Bill details?

7881779124 — Tue, 22 Oct 2024 18:41:37 GMT

how to check my usage? I cannot find the relevant button in EE app.

Re: How to search my Bill details?

XRaySpeX — Tue, 22 Oct 2024 19:00:24 GMT

Not the app!

@XRaySpeX wrote:

Look in your online MyEE under View Full Usage > Your usage.

Re: How to search my Bill details?

7881779124 — Thu, 24 Oct 2024 13:27:05 GMT

I wondering where I can find View Full Usage?

Re: How to search my Bill details?

XRaySpeX — Thu, 24 Oct 2024 13:51:51 GMT

It'll be on your Home page once you've logged in.

Re: How to search my Bill details?

7881779124 — Fri, 25 Oct 2024 22:50:00 GMT

I still can't find View Full Usage on the Home Page when I logged in, and I also can't search it. There is no this button!

Re: How to search my Bill details?

XRaySpeX — Fri, 25 Oct 2024 23:37:37 GMT

You sure you are on PAYG?

Re: How to search my Bill details?

7881779124 — Fri, 25 Oct 2024 23:42:49 GMT

I am absolutely, completely, and entirely certain that I am on the PAGE!!! Also you can send the link to me, this is a **bleep** website.

Re: How to search my Bill details?

XRaySpeX — Fri, 25 Oct 2024 23:44:18 GMT

Show us your Home page, obscuring your no.