topic Deactivated pay as you go sim in Pay as you go

Deactivated pay as you go sim

Tindo — Thu, 24 Oct 2024 16:43:38 GMT

Pay as you go sim was deactivated. I was advised to make a top up to reactivate the sim. I've made a top up but Im still unable to make calls, send text or use data.

Re: Deactivated pay as you go sim

bristolian — Thu, 24 Oct 2024 16:46:18 GMT

See https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

A top-up is a method to prevent hibernation, but doesn't reactivate a SIM that has already reached that stage. You will need to contact CS to do so. If you can't do so from your mobile, then use 07953 966150 from any working phone.

Re: Deactivated pay as you go sim

XRaySpeX — Thu, 24 Oct 2024 17:35:08 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.