topic Re: Can Customer Services get anything right? in Pay as you go

Can Customer Services get anything right?

Cooksta72 — Sat, 19 Oct 2024 14:57:44 GMT

Bought a £20 PAYG SIM with 50GB/30 days pack with promo so get 150GB for first 3 months. Well it’s been 2 days and it’s still not active. All calls and SMS fail except for 150 & 249. Spoke to someone yesterday but systems were down so went a link for callback and there were no slots for 7 days as they were closed (Friday 2:30pm). Absolutely useless!!!

Called again today and was told it was activated but MyEE displays no allowance and no credit. What is going on with EE?

Re: Can Customer Services get anything right?

XRaySpeX — Sat, 19 Oct 2024 15:18:26 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Can Customer Services get anything right?

Northerner — Sat, 19 Oct 2024 15:41:22 GMT

Hi @Cooksta72

Are you in the UK.

Can you disconnect from WiFi and try using data.

Thanks

Re: Can Customer Services get anything right?

Cooksta72 — Sun, 20 Oct 2024 18:10:57 GMT

Unfortunately not. I’ve paid £20 to activate the Sim. Not sure where the first £20 went though.

Regards,

Andrew
+*************
**********@*********

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Can Customer Services get anything right?

Linzi_H — Mon, 21 Oct 2024 08:39:59 GMT

Hi @Cooksta72

The £20 you've paid would have been used to purchase the £20 Subscription Pack as seen HERE.

In response to @Northerner's questions, do you mean you are not in the UK currently?

If you are outside of the UK, did you use the EE SIM in the UK prior?

Linzi