topic Re: Pack not renewed automatically although I have plenty of credit in Pay as you go

Pack not renewed automatically although I have plenty of credit

John2 — Thu, 17 Oct 2024 17:15:38 GMT

I have been with EE for several years and for the first time ever my £15 everything pack did not renew automatically yesterday although I have plenty of credit . All my balance shows on the app is my add ons . My call minutes are zero along with texts . Also my boosts gained over several years have disappeared. I called EE on 150 earlier today but not able to help . Maybe a system blip but they were not aware of anything . Very frustrating to say the least . Anyone else had this issue . Can the community offer any help . Much appreciated.
John

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Thu, 17 Oct 2024 17:26:24 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the Home > View Full Usage page.

Your boosts won't have disappeared. You just don't have an active pack for them to go with. What does text BOOSTS to 150 say?

Re: Pack not renewed automatically although I have plenty of credit

John2 — Thu, 17 Oct 2024 17:31:14 GMT

Hi thanks for your reply . It states pack not renewed . It shows my credit balance of £30.
The only allowances are data add ons which I got for topping up money , promotions .
My minutes, data , texts and boosts are not showing at all from my pack .
I tried to text NOW to maybe resolve the issue but it stated I need to top up but as above I have £30 credit ? Strange .

Thanks

John

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Thu, 17 Oct 2024 17:33:36 GMT

May I see it?

Re: Pack not renewed automatically although I have plenty of credit

John2 — Thu, 17 Oct 2024 17:39:11 GMT

It’s as told . I’m not sure how to show it .
I guess for some reason my pack has not renewed but I have plenty of credit .
I guess EE have a system blip as seen others who have the same issue on other posts

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Thu, 17 Oct 2024 17:40:27 GMT

Use the Camera icon above your text to upload an image file to here.

Re: Pack not renewed automatically although I have plenty of credit

John2 — Thu, 17 Oct 2024 17:42:58 GMT

Unfortunately my phone doesn’t have that capability.

Re: Pack not renewed automatically although I have plenty of credit

John2 — Thu, 17 Oct 2024 17:45:25 GMT

£30.00

Top up

View Top up history

Current pack

Your VIP OFFER: £15 Everything Pack for only £7.50 has not renewed. Top up to renew this pack now or change your pack.

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Thu, 17 Oct 2024 17:56:16 GMT

Your links are into your EE a/c. Other peeps can't go there.

What phone have you? Can't you take pix & upload them to here.

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Thu, 17 Oct 2024 19:39:29 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Similarly by texting ALL PACKS to 150.

You never answered about BOOSTS.

Re: Pack not renewed automatically although I have plenty of credit

John2 — Thu, 17 Oct 2024 19:49:37 GMT

AL tells me zero on everything . They took my money for a new pack on 15/10 . I have called 150 again this evening but unable to solve .
They don’t know what’s happened . Suggested wait until next pack renewal date in November . In the meantime gave me 300 minutes as goodwill . Texting boosts to 150 does nothing .
I don’t know what more I can do other than wait . Not good . The pack I have is very old and my feeling is that it’s been discontinued so won’t renew . It’s a £15 everything pack for £7.50

Thanks John

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Thu, 17 Oct 2024 19:55:37 GMT

Sorry, text BOOST to 150.

Text ALL PACKS to 150.

Please copy the full replies to your post.

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 13:22:17 GMT

Looking at the EE App today it states cannot access your updates so EE hopefully are working on the issue . Seems I’m not the only one having issues . I have tried texting NOW to renew my pack but says must top up first but I already have £30 credit . Hopefully my pack will come alive again soon .

Re: Pack not renewed automatically although I have plenty of credit

XRaySpeX — Fri, 18 Oct 2024 14:01:53 GMT

If you care to answer my 2 150 texts request we might find out for definite sooner. In the meantime you are just guessing & assuming.

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 15:02:50 GMT

Boost =

Great news! You have already chosen your boost and it will start in your next Pack.

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 15:04:51 GMT

All packs

To buy your VIP OFFER: £15 Everything Pack for only £7.50 again, make sure you have £7.50 credit and reply 2VIP to 150. To get a different pack that suits your needs reply the following:

For the £10 Pack, giving you 8GB of data, 500 mins, and UNL texts, reply PACK10

a £15 Pack, giving you 25GB of data, UNL mins and UNL texts, reply PACK15

a £20 Pack, giving you 50GB of data, UNL mins and UNL texts, reply PACK20

or a £30 Pack, giving you 125GB of data, UNL mins and UNL texts, reply PACK30

For information on all our packs please visit ee.co.uk/payg

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 15:06:52 GMT

I’d try the 2VIP but only paid for my pack on the 15th Oct

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 15:08:10 GMT

I have tried texting NEW to 150 but it replies no credit . I have £30 credit ?

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 15:09:34 GMT

I guess if I tried 2VIP it would say no credit but why should I give up a months mins data texts anyway

Re: Pack not renewed automatically although I have plenty of credit

John2 — Fri, 18 Oct 2024 15:12:10 GMT

I just tried it , text reply below

To buy your £15 Everything Pack for only £7.50 again, simply top up £7.50 and your pack will start automatically.