https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460933#M69078 <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Thu, 17 Oct 2024 15:08:20 GMT XRaySpeX 2024-10-17T15:08:20Z https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460764#M69055 <P>Hi,</P><P>&nbsp;</P><P>My £10 pack didn’t renew today even though I topped up £10 yesterday. I got a message saying I need more credit, but my balance is £10.</P><P><SPAN>I’ve already checked my balance, tried to buy the pack manually, and restarted my phone, but nothing worked.</SPAN></P><P><SPAN>Can you please help fix this?</SPAN></P> Thu, 17 Oct 2024 11:39:56 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460764#M69055 Yassouss 2024-10-17T11:39:56Z https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460900#M69071 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4580158">@Yassouss</a></SPAN>&nbsp;</P> <P>Welcome to the Community!</P> <P>We don't want you to have any issues getting your new pack started, so I understand why you're frustrated. Can I just check that your old pack is no longer active?</P> <P>Rach</P> Thu, 17 Oct 2024 14:22:28 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460900#M69071 Rach_H 2024-10-17T14:22:28Z https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460933#M69078 <P>What does texting AL to 150 from your no. fully report verbatim (it is free)?</P> Thu, 17 Oct 2024 15:08:20 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Issue-with-Pack-Renewal/m-p/1460933#M69078 XRaySpeX 2024-10-17T15:08:20Z