topic Re: text issue in Pay as you go

text issue

Haixu2 — Thu, 17 Oct 2024 11:47:10 GMT

I used EE's pay as you go to transfer my previous phone number. I have paid £1 on pay as you go and my phone number has been transferred, but EE can't find my purchase information. I can use data to access the Internet but I can't make calls or send text messages, but I can receive text messages and calls.

Re: text issue

Rach_H — Thu, 17 Oct 2024 14:28:11 GMT

Hi @Haixu2

Welcome to the Community!

We want to get your number up and running with us as swiftly as possible, so I'm sorry for any confusion here. It does sound like you may have a £1 data pack active, if you're able to get online, but I would like to get this checked. Is your account set up in the EE app?

Rach

Re: text issue

XRaySpeX — Thu, 17 Oct 2024 15:07:40 GMT

@Haixu2 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: text issue

Haixu2 — Thu, 17 Oct 2024 15:29:08 GMT

Sorry, I made a mistake. It's a 10 pound pack in pay as you go. I have set it up in the EE app, but it shows that I have no balance, no pack, no call balance and now my data cannot be used. Do I need to top up again?

Re: text issue

Haixu2 — Thu, 17 Oct 2024 15:30:39 GMT

Sorry, English is not my native language. I can't understand this sentence.

Re: text issue

XRaySpeX — Thu, 17 Oct 2024 15:33:18 GMT

Send a text to 150 with the word AL & tell us what it replies in full.

Re: text issue

Haixu2 — Thu, 17 Oct 2024 15:38:03 GMT

This is message.

Your current balance as of today 16:33 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices.

Re: text issue

XRaySpeX — Thu, 17 Oct 2024 16:09:34 GMT

You have no pack & no credit. You need to top-up & buy a pack with it.