topic Re: Bundle in Pay as you go

Bundle

AnnaF1997 — Wed, 16 Oct 2024 18:51:32 GMT

Hello. I am a new user, and today I received my SIM card. I previously chose a tariff for 35 pounds, pay as you go. And I paid for the order. But today, when I tried to use the SIM card, I can’t do anything. When I call, the robot says that I need to top up my account. But I've already paid £35! And in my account it says that I have no data. The SIM card came with an enclosed slip stating that I had purchased the plan for £35. That is, I’m not confusing anything, and the problem, as I understand it, is on EE side.

Re: Bundle

XRaySpeX — Wed, 16 Oct 2024 21:06:01 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Bundle

AnnaF1997 — Wed, 16 Oct 2024 23:38:50 GMT

Your current balance as of today 00:36 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Bundle

XRaySpeX — Thu, 17 Oct 2024 00:22:56 GMT

What does your online MyEE say about your current Pack, allowances & credit? It'll be on the Home > View Full Usage page.

Re: Bundle

AnnaF1997 — Thu, 17 Oct 2024 04:55:23 GMT

Re: Bundle

XRaySpeX — Thu, 17 Oct 2024 05:02:19 GMT

Try texting NOW to 150.

Re: Bundle

AnnaF1997 — Thu, 17 Oct 2024 05:11:15 GMT

Sorry, but we couldn't complete your request as you currently don't have a Pack. To choose a Pack, text ALL PACKS to 150.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Bundle

XRaySpeX — Thu, 17 Oct 2024 05:13:45 GMT

On the View Full Usage page what's the top bit showing your current Pack?