topic Re: HOW CAN I TRACK MY ORDER in Pay as you go

HOW CAN I TRACK MY ORDER

Justin8291 — Mon, 14 Oct 2024 14:25:29 GMT

I have ordered my new SIM card for ee last Thursday. However I haven’t receive any sms or notifications related to my SIM card. I tried to track my order in the app, but it said I cannot track my order and there is a technical issue. Please help me with my problem thanks.

Re: HOW CAN I TRACK MY ORDER

Lesley_W — Mon, 14 Oct 2024 17:13:32 GMT

Hi @Justin8291

Welcome to our community.

SIM card orders are not trackable and are sent through Royal Mail. Was this a replacement SIM or are you a brand new customer?

Lesley

Re: HOW CAN I TRACK MY ORDER

Justin8291 — Tue, 15 Oct 2024 08:44:11 GMT

This is my first ee card, and I transferred from lebara

to ee. I submit the order last Thursday, could you please help me check with my order status? The reference number is xko***********

[Mod Edit: Removed order number]

Re: HOW CAN I TRACK MY ORDER

Christopher_G — Tue, 15 Oct 2024 08:45:03 GMT

Hi @Justin8291

We don't have access to your account or orders here. Was it a phone order, or just a SIM card?

Chris

Re: HOW CAN I TRACK MY ORDER

Justin8291 — Tue, 15 Oct 2024 12:35:41 GMT

SIM card

Re: HOW CAN I TRACK MY ORDER

Christopher_G — Tue, 15 Oct 2024 12:37:44 GMT

Thanks, @Justin8291

The SIM cards are sent through the postal service and should arrive within four working days.

Chris