topic Re: Top-up pack did not work correctly in Pay as you go

Top-up pack did not work correctly

Paulius6 — Mon, 14 Oct 2024 19:42:06 GMT

good evening, I topped up my phone bill and chose pack20, but I got 5 and it asks me to buy again?

Re: Top-up pack did not work correctly

XRaySpeX — Mon, 14 Oct 2024 19:26:41 GMT

@Paulius6 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Top-up pack did not work correctly

Paulius6 — Mon, 14 Oct 2024 20:06:52 GMT

Nothing

Re: Top-up pack did not work correctly

Alex_H — Tue, 15 Oct 2024 09:58:04 GMT

Hi @Paulius6,

How was it you selected to move to the pack20, was it via text and did you get confirmation?

Do you have your online account setup to login to the website or app and manage your number that way and see what pack it is showing as selected?

Alex