topic Why does EE feel the need to message me at 01:30am to remind me to top up? in Pay as you go

Why does EE feel the need to message me at 01:30am to remind me to top up?

Slev706 — Mon, 14 Oct 2024 01:17:35 GMT

Just like the title says… why do I get messages at the most inconvenient times reminding me to top up, then at least 3 messages a day reminding me to top up.

how do I stop these messages? I know I need to top up. I don’t need reminding 30 times leading up to the top up date. It’s frustrating.

Re: Why does EE feel the need to message me at 01:30am to remind me to top up?

bristolian — Mon, 14 Oct 2024 07:08:37 GMT

You should be able to use sound profiles to silence alerts overnight, except from contacts that you want to be made aware of.

Re: Why does EE feel the need to message me at 01:30am to remind me to top up?

Slev706 — Mon, 21 Oct 2024 07:50:17 GMT

I get that but the point is EE sends these messages out in bombardment, I saw a post from someone earlier who mentioned just blocking 150 so I’ll do that.

Re: Why does EE feel the need to message me at 01:30am to remind me to top up?

XRaySpeX — Mon, 21 Oct 2024 22:39:08 GMT

Many phones can't block texts, only calls.

Re: Why does EE feel the need to message me at 01:30am to remind me to top up?

bristolian — Tue, 22 Oct 2024 06:59:58 GMT

@XRaySpeX wrote:

Many phones can't block texts, only calls.

On Android at least, it's the contact you block - and then all inbound activity from that number is stopped, both texts & calls.

Can't comment on Apple.

Re: Why does EE feel the need to message me at 01:30am to remind me to top up?

XRaySpeX — Tue, 22 Oct 2024 09:39:43 GMT

@bristolian Thanks. I was wrong. I thought this cuz I wanted on Android to block a named text sender, not a no, & found I couldn't. However with nos. you may block them directly, so you don't even have to make them contacts 1st.