topic Re: PAYG Subscription Pack Misrepresentation in Pay as you go

PAYG Subscription Pack Misrepresentation

NiBB — Sun, 13 Oct 2024 13:20:05 GMT

EE advertise, both on their automated telephone response and on their website, that additional data will be provided to pay as you go subscription packs. For example, £20 pack has data allowance increased from 50 to 150GB. When you try to purchase after logging on this additional data is NOT provided. Anybody have any clue about this?

Re: PAYG Subscription Pack Misrepresentation

XRaySpeX — Sun, 13 Oct 2024 13:49:31 GMT

@NiBB : At which stage is the additional data not offered? It's in all stages of the purchase journey::

Offer 150 GB:
Basket 100 GB Extra:
Checkout 100 GB Extra:

Re: PAYG Subscription Pack Misrepresentation

NiBB — Sun, 13 Oct 2024 14:36:17 GMT

The additional data is not offered as soon as I log on to purchase the subscription pack.

Re: PAYG Subscription Pack Misrepresentation

XRaySpeX — Sun, 13 Oct 2024 14:46:31 GMT

Are you going to the EE online shop at Best Pay As You Go SIM ? If not, where are you going?

Re: PAYG Subscription Pack Misrepresentation

NiBB — Sun, 13 Oct 2024 18:26:14 GMT

Thank you for your response. As already explained, now three times, that where I am going is to log on to my account. Please try this in order that you may understand before commenting further.

Re: PAYG Subscription Pack Misrepresentation

Chris_B — Sun, 13 Oct 2024 19:18:31 GMT

@NiBB This isn’t a top up ie PACK it’s a new sim/PAYG. So it you want this you need to order a new PAYG sim.

Re: PAYG Subscription Pack Misrepresentation

XRaySpeX — Sun, 13 Oct 2024 19:53:09 GMT

As you see I've already tried it & it always offers me the extra 100 GB. Show me the screen that it doesn't.

You say you are logged into your a/c. What products are linked to your a/c?

As @Chris_B points out those adverts & on their online shop are for the purchase of brand-new PAYG SIMs that include extra data as part of the online promotion. You don't get extra data when just buying a pack on an existing SIM. You just continue buying packs with their normal allocations.