topic Re: Re: Top up in Pay as you go

Re: Top up

Eddie313 — Wed, 09 Oct 2024 06:27:29 GMT

I can’t top up my balance at all

Re: Re: Top up

Katie_B — Wed, 09 Oct 2024 08:07:55 GMT

Hi @Eddie313.

Thanks for coming here.

Please could you explain what is happening when you are trying to Top-Up?

Are you getting an error message?

Speak soon,

Katie

Re: Re: Top up

Eddie313 — Wed, 09 Oct 2024 08:28:40 GMT

Yeah I get only error messages, even when I tried to call and talk to someone else there is only a robot talking and saying your debit card has not saved whereas it has.

Sent from my iPhone

Re: Re: Top up

Eddie313 — Wed, 09 Oct 2024 08:29:58 GMT

There is a new update but it is also nightmare to update the app lol

Re: Re: Top up

Katie_B — Wed, 09 Oct 2024 08:40:53 GMT

Hi @Eddie313.

I would recommend trying to update the app to see if this works.

What error messages do you see?

Katie

Re: Re: Top up

XRaySpeX — Wed, 09 Oct 2024 09:23:42 GMT

@Eddie313 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Re: Top up

Eddie313 — Wed, 09 Oct 2024 15:47:40 GMT

Even it is not updated. It seems like there is a huge prob with the app as always

Sent from my iPhone

Re: Re: Top up

Eddie313 — Wed, 09 Oct 2024 15:54:40 GMT

Some errors have occurred. Unbelievable!!!

Sent from my iPhone

Re: Re: Top up

Katie_B — Thu, 10 Oct 2024 08:48:42 GMT

Hi @Eddie313.

When was the last time you Topped Up or used your SIM for any chargeable activity?

Katie

Re: Re: Top up

Eddie313 — Thu, 10 Oct 2024 08:53:40 GMT

I used to have such problems before. I ask your team to sort it out and then it is again same sh*t! It **bleep**es me off indeed

Sent from my iPhone

Re: Re: Top up

Eddie313 — Fri, 11 Oct 2024 07:16:16 GMT

It’s been 4 days I can’t top up at all. EE app says ops something is wrong so what could be wrong I can’t understand guys. I have tried multiple ways but did not work.

Re: Re: Top up

Eddie313 — Fri, 11 Oct 2024 07:18:42 GMT

I can’t top upppppppp been 4 days alreadyyyyy !!!!!!!

Re: Re: Top up

Linzi_H — Fri, 11 Oct 2024 10:20:35 GMT

Hi @Eddie313

If you can't do this through your online account/EE app, did you try the payment link as suggested?

If you're still getting errors when trying to Top up your pay as you go mobile, you'll need to call us directly, please.

Thanks so much,

Linzi

Re: Re: Top up

Eddie313 — Fri, 11 Oct 2024 15:53:35 GMT

Hey Linzi,

Yea, I still get errors. Ok cheers I’ll call u.

Sent from my iPhone

Re: Re: Top up

Zeerisha — Mon, 20 Jan 2025 07:49:39 GMT

I have a credit of 20 pound and I need to use this one.But they are saying you should use your card again for package.But I don't want so please tell me how can I use my remaining credit for package.

Re: Re: Top up

Peter_W — Mon, 20 Jan 2025 09:32:26 GMT

Good morning @Zeerisha.

Welcome to the EE Community 😊

When you send us a text with AL to 150, does it confirm that you have the full £20 remaining?

Also have you tried either logging into your account, or sending a text with ALL PACKS to 150?

Peter

Re: Re: Top up

Eddie313 — Mon, 20 Jan 2025 15:34:32 GMT

No it does not. Apart from that, i can’t top up my balance at all and no one is able to sort it out. I will break both ee sim cards and bin them as theres no point to use ee sim cards.

Sent from my iPhone

Re: Re: Top up

Eddie313 — Mon, 20 Jan 2025 15:35:32 GMT

Zeerisha ? Who is she ?

Sent from my iPhone

Re: Re: Top up

Peter_W — Mon, 20 Jan 2025 15:48:09 GMT

Hi again @Eddie313, I was replying to someone else that has jumped on this thread with a similar query, you should be able to see it above my most recent post.

I'm disappointed to hear that you're still struggling to get this sorted though.

Have you ever tried using the anonymous top-up option that @XRaySpeX highlighted back in October?

This requires no log in, simply inputting your number, and can be found here:

My EE - Anonymous Top up

Peter