topic Re: Struggling in Pay as you go

Struggling

Nikki2767 — Thu, 10 Oct 2024 00:53:53 GMT

I am unable to register a new bank details for some strange reason the app says my EE account is closed and i don't know why

Re: Struggling

XRaySpeX — Thu, 10 Oct 2024 01:27:08 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Struggling

Michael_D — Thu, 10 Oct 2024 07:27:49 GMT

Hi @Nikki2767

Welcome to the community.

Is it a pay as you go SIM or a pay monthly contract?

When were you last able to login to the EE app? Are you able to login through the website?

Michael