https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1455810#M68886 <P>I want to change my package to 10lbs 8G per month, but the final payment process shows failure, may I ask how to solve this problem</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7e84238ba2e1c861af7d9fc250e4f21.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/34422iB2A23FDCD0E0E342/image-size/medium?v=v2&amp;px=400" role="button" title="7e84238ba2e1c861af7d9fc250e4f21.png" alt="7e84238ba2e1c861af7d9fc250e4f21.png" /></span></P><P> </P> Tue, 08 Oct 2024 16:22:20 GMT Zzj200618 2024-10-08T16:22:20Z https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1455810#M68886 <P>I want to change my package to 10lbs 8G per month, but the final payment process shows failure, may I ask how to solve this problem</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="7e84238ba2e1c861af7d9fc250e4f21.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/34422iB2A23FDCD0E0E342/image-size/medium?v=v2&amp;px=400" role="button" title="7e84238ba2e1c861af7d9fc250e4f21.png" alt="7e84238ba2e1c861af7d9fc250e4f21.png" /></span></P><P> </P> Tue, 08 Oct 2024 16:22:20 GMT https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1455810#M68886 Zzj200618 2024-10-08T16:22:20Z https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1455880#M68887 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4569167">@Zzj200618</a>&nbsp;</P> <P>Are you using a UK bank card in the UK.&nbsp;</P> <P>No idea what that error message says.&nbsp;</P> <P>Thanks&nbsp;</P> Tue, 08 Oct 2024 17:28:16 GMT https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1455880#M68887 Northerner 2024-10-08T17:28:16Z https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1456131#M68888 <P>I am having the exact same issue. I want to add a new card and top up. Which should be a very simple task. I’ve tried in the app and on the website, same issue in both. This has been going on for months now! Is the going to be a fix soon?&nbsp;</P> Wed, 09 Oct 2024 02:33:51 GMT https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1456131#M68888 dan19803 2024-10-09T02:33:51Z https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1456490#M68889 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4570003">@dan19803</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Are you using this <A href="https://ee.co.uk/bills-payments/mobile/fast-payment" target="_blank">Fast Payment page</A>? Could you try on a different device or browser please?</P> <P>Chris</P> Wed, 09 Oct 2024 09:45:06 GMT https://community.ee.co.uk/t5/Pay-as-you-go/My-payment-failed/m-p/1456490#M68889 Christopher_G 2024-10-09T09:45:06Z