topic Re: Unable to use the balance in my account for subscription pack in Pay as you go

Unable to use the balance in my account for subscription pack

Sidra3 — Mon, 07 Oct 2024 19:31:57 GMT

I had to subscribe a package so I topped up my balance , but when I go to a subscription pack it takes me to card payment option n I already have top up balance in my account.

I used 20 GBP per month pack n don’t want to use it again, instead use 15 GBP pack .

thanks

Re: Unable to use the balance in my account for subscription pack

Chris_B — Mon, 07 Oct 2024 20:26:02 GMT

@Sidra3 It wants to continue with the £20 pack and you don’t have the credit for this hence the option to topup via card. you need to text STOP PACK to 150 first as this will terminate the pack it thinks you want. You can then select the pack you do want by texting PACK to 150 or by selecting on your account.

Re: Unable to use the balance in my account for subscription pack

XRaySpeX — Tue, 08 Oct 2024 00:18:51 GMT

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by PAYG credit.