topic Re: Pay As You Go in Pay as you go

Pay As You Go

tr4hm3t — Mon, 07 Oct 2024 14:35:19 GMT

I have an EE pay as you go sim and for some reason its gone to no service and then I go to my EE app and it says my account has been closed

Re: Pay As You Go

bristolian — Mon, 07 Oct 2024 14:38:17 GMT

When did you last use that SIM for a chargeable call, text or topup? PAYG SIMs are hibernated after 6months of no usage, and disconnected 3months after that.

Re: Pay As You Go

XRaySpeX — Tue, 08 Oct 2024 00:53:28 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.