topic Re: Refund Pay as you go in Pay as you go

Refund Pay as you go

Nzari — Thu, 03 Oct 2024 11:50:28 GMT

I mistakenly top up my old EE number thinking it was my new number. It turns when I checked why this happend it was because the EE app hadn't updated the number to my current one. Moreover, all I'm asking for is a refund.

Re: Refund Pay as you go

Ali_A — Thu, 03 Oct 2024 14:41:31 GMT

Hi @Nzari

Welcome to the EE Community

You would need to contact Customer Service team on 150 from your EE handset so the Pay as you go team can transfer your credit for you.
To call from any other phone visit Contact Us | Help & Support | EE

Ali

Re: Refund Pay as you go

XRaySpeX — Thu, 03 Oct 2024 20:02:16 GMT

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

Re: Refund Pay as you go

Michael_D — Fri, 04 Oct 2024 09:56:27 GMT

Hi @XRaySpeX.

There are some exceptions when credit can be refunded or transferred, not just on the first top-up. It is always best to get it checked with our guides over the phone who can see whether it is something that can be done.

Michael