topic Re: Had a call from 00800 956 5062 in Pay as you go

Had a call from 00800 956 5062

joyl — Wed, 10 Apr 2024 20:12:22 GMT

I received a call from 0800 956 5062 after dailing 150 for help as my account says it is compromised when trying to topup my phone credits today.

Just want to confirm its authenticity of the phone number to see if it's actually from Ee.

Thanks!

Re: Had a call from 00800 956 5062

XRaySpeX — Wed, 10 Apr 2024 20:17:53 GMT

That is a pukka EE no. for calling out.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Had a call from 00800 956 5062

joyl — Wed, 10 Apr 2024 20:34:35 GMT

So it's a legit number from Ee?

Thanks for your answer.

Re: Had a call from 00800 956 5062

Gorgan — Tue, 01 Oct 2024 09:16:48 GMT

Don’t think so, they we’re asking for my IP address, because of a fault that i have with the EE app

Re: Had a call from 00800 956 5062

Michael_D — Tue, 01 Oct 2024 09:45:35 GMT

Hi @Gorgan.

Welcome to the community.

It is common for the team to ask for an IP address if they are opening a ticket for the EE app, but I can understand your concern.

Had you been in touch with our team prior to receiving the call?

Michael

Re: Had a call from 00800 956 5062

Gorgan — Tue, 01 Oct 2024 09:50:24 GMT

Yes, after calling 150 to use the live chat, after 5 minutes i had a call from that number. From tech support i ended up to level 3-4 tech support, this is where they was asking for my ip just to do somenthings, but “after this you will receive a call between 3-5 working days” after all the informations given to them.. for me sounds a bit doggy to ask for my ip address.

Re: Had a call from 00800 956 5062

Michael_D — Tue, 01 Oct 2024 09:57:38 GMT

That does sound perfectly normal @Gorgan. It is just so our higher level technical teams have information on the connection point to fully investigate the problem you are having.

Michael